You are currently viewing 4 Essential Questions to Ask Your Dealer Before Leasing a Copier
  • Post last modified:November 13, 2025

When you purchase an office copier or printer, you are not just making investments in equipment. You might not be buying the devices outright, but chances are, you are leasing or entering a managed print service. The best printer and copier are vital because they provide your business’s support. Smart businesses know that copiers and printers can make or break and need regular maintenance to function at peak efficiency.

Therefore, before buying these pieces of office equipment, you must ask essential questions to your dealer first. As soon as you obtain clear answers to these questions, you will all be set to buy a new printer or copy machine and go on with business.

4 Questions You Should Ask Your Dealer

1. How Much Does the Total Lease Cost Be?

Before signing or agreeing to any purchase transaction, you should ask the dealer how much the purchase price or total lease cost will be. You may not realize that the cost may include more than the sticker price, and if you just have such a price in mind, you might go over your budget.

  • Check the Total: You must consider all essential factors included in the overall price of the device. Ask about added or advanced features that will make the price rise. You also need to ask about the consumables like the toners and the service contract.
  • Benchmark Cost: Most mid-range Boston businesses pay between $150 and $350 per month for a multifunction lease.

2. What Exactly Does the Maintenance Contract Cover?

A maintenance contract is equally crucial as the office copier and printer itself. The agreement usually covers repairs and maintenance. Therefore, you don’t have to pay out of pocket if anything goes wrong. Even if the devices are new, expect these to have error messages or jams over time.

  • Essential Coverage: Ask for specifics. A good contract should include toner, all parts, and labor for service calls.
  • Avoid Exclusions: Make sure you know if consumables like paper/staples are excluded.

3. What is the Guaranteed Response Time for Technicians?

You will need someone to go and deliver the service required at once. Before buying a printer or copier, ask for service technicians who are always available and accessible.

  • KPI: Ask how quickly their technicians usually respond upon contacting them. The industry benchmark is 4 business hours.
  • Quality of Response: Ensure that the dealer will make it easier to have your machines fixed. Look for remote monitoring and First Call Efficiency (FCE)—can they fix the problem on the first visit?.

4. Are They Really an Authorized Dealer?

Buying office copiers and dealers means you are getting genuine products backed with a quality warranty. Official printer and copier dealers have a good relationship with the manufacturer. This also means that they have reliable access to service representative training that can benefit you because they will be able to fix and repair problems faster.

  • Verification: Ask the dealer which specific manufacturers they are authorized by (e.g., Canon, Xerox, Ricoh).
  • Parts: Authorized technicians have access to genuine OEM parts, which is crucial for warranty compliance and longer-lasting repairs.

Conclusion

Ask these best questions before you buy, and you will surely end up with a successful and happy purchase. Those who ignore the significance of asking these best questions often end up with the wrong product or a lousy purchase. Save yourself from these problems, and don’t be afraid to ask questions.

If you plan to get copiers for your office in Boston, you can opt to buy copiers or lease copiers in Boston. Boston Copier solutions provide the best technology. Request a quote today to start your flexible agreement.

If you plan to get copiers for your office in Boston, you can buy copiers or lease copiers in Boston. We can give you options for getting the copy machine that you want. You can contact our local copier leasing services department in your location.

For all services in Boston, call Clear Choice Technical Services:

For dedicated Copier Repair Services in Boston, please visit our Repair Services Website for immediate assistance. Our network is powered by Clear Choice Technical Services.