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Service Contracts: Protecting Your Essential Copier Equipment

Service Contracts: Protecting Your Essential Copier Equipment

Copiers are complex machines, especially the new ones that are out in the market. It is not possible that an office has the needed skill to perform repairs and maintenance in-house, so service contracts are recommended for high-level devices. If the copier is considered to be an essential asset, the business owner must get a comprehensive contract.

Service contracts add a very significant amount to the cost of a copier. This type contract is usually based on a combination of fixed monthly fees and extra charges that are based on usage.

Why You Need a Maintenance Contract

A malfunctioning copier can cause serious logistical issues. Add to that the frustration that it will bring to you and your staff because they cannot move forward with their tasks. Important projects may also be delayed.

  • Cost Management: Copier repairs can also be very expensive. Instead of paying for repairs and maintenance in full, a maintenance contract will only require you to pay a monthly fee pre-planned.
  • Reliability: A third party will then take the responsibility of making sure that the copier is kept in good condition.

Service Contract Terms: 3 Primary Options

Different suppliers offer different kinds of contracts. There are different factors to consider like how quickly a technician will be sent out to fix your copier.

1. Comprehensive Service Contract (Recommended)

A typical service contract will charge you a fixed monthly fee. You will also be charged an additional fee for every page that you print above your page limit.

Contract FeatureApplicationRisk/Benefit
Response TimeSupplier is obligated to send a professional technician, often same-day or within a few hours.Minimizes downtime when your MFP (print, copy, fax) breaks down.
PricingFixed monthly fee + additional charge for every page above your limit.Provides budget predictability for maintenance.
Fee StructureYou can get a very low monthly fee with lower copy limits, but higher cost per excess page may apply.Requires careful volume tracking to avoid overage fees.

2. Extended Warranty

There is a chance to have an extended warranty for your copier or printer. This usually applies to cheaper copiers because it is not economically wise to take on a service contract.

  • Coverage: An extended warranty will cover much less than a typical service and maintenance contract.
  • Downtime: Relying on just the warranty will mean long delays on your tasks because you need to send your copier away for repairs. Your office may suffer from the lack of equipment.

3. Pay As You Go (Per-Incident)

You can also get the “pay as you go” type of contract. In this type of service agreement, you only incur costs if your copier needs maintenance and attention.

  • Risk: The call out and repair fees for this type of contract are higher than a standard service contract, so you may bear a greater financial risk.
  • Ideal Use: This option is very popular among low volume copier owners because they are less likely to break down.

Conclusion

Copier repairs can be very expensive. Instead of paying for repairs and maintenance in full, a maintenance contract will only require you to pay a monthly fee pre-planned.

If you plan to get copiers for your office in Boston, you can opt to buy copiers or lease copiers in Boston. Boston Copier solutions provide the best value.

If you plan to get copiers for your office in Boston, you can buy copiers or lease copiers in Boston. We can give you options for getting the copy machine that you want. You can contact our local copier leasing services department in your location.

For all services in Boston, call Clear Choice Technical Services:

For dedicated Copier Repair Services in Boston, please visit our Repair Services Website for immediate assistance. Our network is powered by Clear Choice Technical Services.

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